Terms of Service

Last Updated: June 2026

1. Acceptance of Terms

By accessing or using this website and our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not use our website or services.

2. Services Provided

We provide reputation management, customer feedback solutions, review monitoring, brand trust enhancement, customer engagement, marketing support, and related digital services.

Our services are intended to help businesses improve their online presence, customer satisfaction, and brand reputation through lawful and ethical methods.

3. No Guarantee of Specific Results

While we strive to help improve your business reputation and customer engagement, we cannot guarantee:

• Specific review ratings

• Specific numbers of reviews

• Improved search engine rankings

• Increased sales or bookings

• Removal of third-party content

• Approval of review disputes by review platforms

Results vary depending on the client's business practices, customer experience, market conditions, and third-party platform policies.

4. Client Responsibilities

Clients agree to:

• Provide accurate information.

• Comply with all applicable laws and regulations.

• Maintain ethical business practices.

• Respond promptly to requests for information.

• Not use our services for fraudulent, deceptive, or unlawful activities.

5. Third-Party Platforms

Many of our services involve third-party platforms such as review websites, search engines, social media networks, directories, and booking platforms.

We do not own or control these platforms and cannot guarantee their actions, policies, or decisions.

Changes made by third-party platforms may impact service performance and are beyond our control.

6. Payments

All fees must be paid according to the agreed service package.

Unless otherwise stated:

• Payments are non-refundable once work has commenced.

• Custom projects may require deposits.

• Subscription services automatically renew unless cancelled.

• Chargebacks may result in immediate account suspension.

7. Refund Policy

Refund requests are evaluated on a case-by-case basis.

No refunds will be provided for:

• Completed services

• Services delayed by client inaction

• Changes in third-party platform policies

• Results affected by client conduct

8. Intellectual Property

All website content, branding, graphics, text, software, and materials remain the property of the company unless otherwise stated.

You may not reproduce, copy, distribute, or resell our materials without written permission.

9. Limitation of Liability

To the maximum extent permitted by law, the company shall not be liable for:

• Loss of profits

• Loss of revenue

• Loss of business opportunities

• Reputation damage caused by third parties

• Service interruptions

• Data loss

• Indirect or consequential damages

Our total liability shall never exceed the amount paid by the client for the relevant service.

10. Indemnification

You agree to indemnify and hold harmless the company, its owners, employees, contractors, and affiliates from any claims, damages, liabilities, costs, or expenses arising from your use of our services.

11. Privacy

Your use of our services is also governed by our Privacy Policy.

We take reasonable measures to protect client information but cannot guarantee absolute security.

12. Service Suspension

We reserve the right to suspend or terminate services at any time if:

• Fraud is suspected.

• Terms are violated.

• Required information is not provided.

• Payments remain outstanding.

13. Force Majeure

We shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, internet outages, government actions, cyberattacks, or third-party platform changes.

14. Governing Law

These Terms of Service shall be governed by and interpreted under the laws applicable to the jurisdiction in which the company is registered.

15. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Updated versions will be posted on this website.

Continued use of our services constitutes acceptance of the updated terms.

16. Contact Information

For questions regarding these Terms of Service, please contact:

James Taylor Group
Email: jamestaylorgroupuk@gmail.com

By using this website and our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.