Refund Policy

Last Updated: June 2026

Introduction

At James Taylor Group, we strive to provide high-quality digital services and customer satisfaction. This Refund Policy explains the circumstances under which refunds may or may not be available.

By purchasing any product or service from our website, you agree to this Refund Policy.

Digital Services

Due to the nature of digital services, consulting, marketing, reputation management, and online business services, refunds are generally limited once work has commenced.

Many of our services involve time, labor, strategy development, research, administration, and third-party costs that cannot be recovered.

Eligible Refund Requests

A refund request may be considered if:

• No work has started on the order.

• The service cannot be delivered due to an internal error on our part.

• Duplicate payments have been made.

• Billing errors have occurred.

All refund requests are reviewed individually.

Non-Refundable Services

Refunds will not be provided for:

• Completed services.

• Partially completed services.

• Consultation fees.

• Custom work.

• Strategy development.

• Marketing campaigns already launched.

• Delays caused by the client.

• Changes in third-party platform policies.

• Changes in search engine algorithms.

• Changes in social media platform rules.

• Services affected by circumstances beyond our control.

Client Delays

If a project is delayed because required information, approvals, or materials are not provided by the client, refunds will not be issued.

We reserve the right to place projects on hold until the required information is received.

Chargebacks

Customers agree to contact us directly before initiating a chargeback or payment dispute.

If a chargeback is initiated without first attempting to resolve the issue with us:

• Services may be suspended immediately.

• Accounts may be terminated.

• Outstanding balances may become immediately due.

Service Performance

While we work diligently to help clients improve their online presence and brand reputation, we do not guarantee:

• Specific business outcomes.

• Specific rankings.

• Specific revenue increases.

• Specific customer acquisition results.

• Specific review or rating outcomes.

As a result, dissatisfaction with performance expectations alone does not automatically qualify for a refund.

Subscription Services

Where applicable:

• Subscription fees are billed in advance.

• Cancellation prevents future billing.

• Previously paid subscription fees are generally non-refundable.

• Access to services remains active until the end of the billing period.

Refund Request Process

To request a refund, please contact:

James Taylor Group

Email: jamestaylorgroupuk@gmail.com

Please include:

• Full name

• Order number

• Service purchased

• Date of purchase

• Detailed explanation of the request

Refund requests should be submitted within 14 days of the original purchase date.

Processing Time

Approved refunds are typically processed within 7–14 business days.

Actual processing times may vary depending on your payment provider or financial institution.

Right to Refuse Refunds

We reserve the right to refuse refund requests that:

• Violate our Terms of Service.

• Involve fraudulent activity.

• Involve abuse of our services.

• Are submitted outside the applicable refund period.

• Relate to services that have already been delivered.

Changes to This Policy

We may update this Refund Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Continued use of our services constitutes acceptance of any revised policy.

Contact Information

For questions regarding this Refund Policy, please contact:

James Taylor Group

Email: jamestaylorgroupuk@gmail.com